PRICES
All prices are in US Dollars and are subject to change without previous notice.
ITINERARY
The itineraries are planned with great care, although, for operational
reasons, it may be necessary to change the sequence of activities in the
itinerary or the specified route, and though such cases are rare, in general
the itinerary should be treated only as a basic guideline.
AIRPLANE TICKETS
The prices of tickets are subject to changes without previous notice until
they have been issued. Prices include charges for payment by credit card.
Flight schedules are subject to change by the airline companies up until the
day of your flight.
Once tickets have been issued, these are non refundable, non endorsable.
Name, route or date changes are not permitted.
Lost tickets will not be reimbursed, and will be subject to the airline
limitations, penalties and/or specific conditions regarding the agreed price.
HOTEL RESERVATIONS NOT FORMING PART OF AN ORGANISED TOUR
Cancellations and Reimbursements:
- If a
notification of cancellation is received until and including 30 days
before the estimated date of arrival in your destination in Peru, the
full deposit made for the trip is reimbursed after discounting
administrative costs.
- If a
notification of cancellation is received 29-15 days before the estimated
date of arrival in Peru, the reimbursement is subject to a penalty of
30% of the total cost.
- No
reimbursement will be made if the notification of cancellation is
received 14 or less days before the estimated date of arrival in your
destination, or in the case of a no-show by passenger(s) or for
cancellations made during the trip itself.
CONTRACTED TOURS
Cancellations and Reimbursements:
- Notifications of cancellations and requests for reimbursements should be
made in writing and include all pertinent information, and they will all
receive immediate attention by us.
- If a
notification of cancellation is received until and including 35 days
before the estimated date of arrival in Peru, the full deposit made for
the trip is reimbursed after discounting administrative costs.(*)
- If a
notification of cancellation is received 34-16 days before the estimated
date of arrival in Peru, the reimbursement is subject to a penalty of
30% of the total cost.(*)
- No
reimbursement will be made if the notification of cancellation is
received 15 or less days before the estimated date of arrival in your
destination in Peru, or in the case of a no-show by passenger(s) or for
cancellations made during the trip itself.
- Some
services may be interrupted or cancelled due to climate conditions,
reasons of force majeure, riots, etc., or others beyond the control of
the hotels, airlines, other suppliers or MURANO TRAVEL or its
associates. No reimbursements will be made as a result of such
interruptions or cancellations beyond our control.
(*) NOTICE: Some tour providers have more rigorous cancellation policies. Therefore,
these providers keep the right to impose a penalty on said reservations. On
the Inca Trail, reservations are subject to previous payment. No
reimbursements, change of name or date apply.
During the high season, our company reserves the right to change our
cancellation policies, if our suppliers should apply further penalties apart
from those stated above.
RESPONSIBILITY
In all travel arrangements MURANO TRAVEL acts on behalf of and to the order
of our customers, organising on their behalf and name the transport means,
lodgings or other required tourist services, and we can thus not assume any
responsibility for cases of accidents, losses, delays or interferences for
reasons of force majeure or other acts that do not involve our
responsibility, specially regarding programmes and schedules.
IMPORTANT!
Our company will not be liable for any illness, pregnancy or physical or
mental incapacity, which may put in danger the health or integrity of any
passenger or third parties during the carrying out of the contracted tour or
that may imply any limitation or impediment for our company to provide such
tourist services. Thus, our company will NOT recognise any claim or refund
due to any such abovementioned concept, including such cases where under
normal conditions no such problem would arise.
Furthermore, we request to be informed regarding any such limitation
prior to the contracting of our services, in order to recommend services
that will take into account any such existing impediments.
APPLICATIONS FOR VISAS AND / OR PERMITS TO ENTER COUNTRIES
All verification and / or applications for "visas" or permits to enter one
or several countries are the sole responsibilty of, and should be carried
out by the traveller before his or her journey. The traveller is under the
obligation to have these documents in order. MURANO TRAVEL will not assume
any responsibilty for the lack of these permits and / or visas that may
affect the proper carrying out of the contracted tour or pose a hinder for
it to fulfill the offered tourist services. Thus, the Company will NOT
recognise ANY claim or devolution WHATSOEVER.
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